Start a Return
- Return requests must be made within 30 days of receiving the item.
- Email support@bucketsquad.com to start your return.
- Please note that customers are responsible for return shipping.
- If and when your return has been accepted, Bucketsquad will send you a packing slip to be included in your package so that it can be identified.
- Bucketsquad reserves the right to refuse returns that do not include the necessary paperwork.
Return and Exchange Policy (US and International Orders)
Bucketsquad gladly accepts returns of unworn, unwashed, undamaged or defective inventory merchandise purchased online for a full refund within 30 days of receiving your order. All returns must be mailed back and received within 30 days of acceptance of your return request to receive a full refund to the original form of payment. Please allow 3-5 business days from the date we receive your return for your refund to be processed. All items marked final sale cannot be returned or exchanged.
All cancellation or order change requests must be received within 1 hour of order placement. We do not have the ability to cancel or adjust orders after 1 hour of order placement.
Returning a Gift
Start a Gift Return: Email support@bucketsquad.com to start the return process.
Once we receive your return, we will refund the purchase amount to a Bucketsquad Gift Card that will be sent via email. Please include your email address and the original order number if available.
Exchanges
Unfortunately we do not offer exchanges on online merchandise. Please return the item you wish to exchange in accordance with our return policy and place a new order for the desired item.
Promotions and Price Adjustments
Price adjustments, cancelation requests, or refund requests based on difference between current price, price at time of purchase, or promotional price will not be granted. The price paid at time of purchase is final.
All promotional discounts or incentives are final at time of promotion. There will be no retroactive adjustments granted. Bucketsquad reserves the right to refuse requests in conflict with this policy. To stay on top of our latest sales and promotions, make sure to sign up for email and text.
Please note that BUCKETSQUAD reserves the right to refuse any requests that do not meet the above criteria or those received after the specified timeframe.
For any further inquiries or assistance regarding returns, please reach out to our customer support team at SUPPORT@BUCKETSQUAD.COM. We are here to help!
Thank you for shopping with us.
- BKTSQD Team
